Warranty

EnterpriseLED™ Lamps Limited Warranty

This limited warranty is given by Lexicon to the original purchaser of the product, which is not transferable to any third party. LEXICON WARRANTS AGAINST DEFECTS IN MATERIAL OR WORKMANSHIP FOR A PERIOD OF FIVE (5) YEARS FROM THE DATE OF PURCHASE.
The limited warranty covers lumen maintenance and color shift as identified below:

LUMEN MAINTENANCE

FAILURE DUE TO LUMEN MAINTENANCE IS DEFINED AS LUMEN DEPRECIATION OF GREATER THAN 30% WITHIN 50,000 HOURS OF OPERATION. Lumen depreciation will be determined by measuring the lamp’s current lumen output and comparing it to the lamp’s initial lumen output as measured at the time of manufacture.

COLOR SHIFT

FAILURE DUE TO COLOR SHIFT IS DEFINED AS ANY LAMP THAT EXCEEDS THE CORRELATED COLOR TEMPERATURE (CCT) TOLERANCES LISTED BELOW:

Targeted CCT

Tolerance

2700 K

±145K

3000 K

±175K

3500 K

±245K

4000 K

±275K

If any of LEXICON’s products fail to meet the applicable warranty described above LEXICON shall correct the defect by shipping to the purchaser either (at LEXICON’s option) the necessary repaired or replacement parts F.O.B. LEXICON factory with freight allowed to destination within the Continental United States or Canada provided that the purchaser promptly gives LEXICON written notice of any product defect within thirty (30) days after discovery of the defect and, if requested by LEXICON, promptly arranges to make the product available to LEXICON for investigation and correction NO PRODUCTS MAY BE RETURNED UNTIL THE PURCHASER HAS CONTACTED LEXICON AND RECEIVED A RETURN AUTHORIZATION. The warranty set forth in this section is VOID IF the products have not been properly stored, installed, used or maintained or if the purchaser fails to comply with any applicable recommendations of LEXICON. LEXICON shall not be responsible for any failure of its products which is a result of external causes; natural catastrophe; power surges or failure; improper power supply; fault or negligence of the purchaser or user; improper or unauthorized use, installation, handling, storage, alteration or service; or any cause other than a defect in the material or workmanship of the product itself.

THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OFALL OTHER WARRANTIES. EXCEPT AS SPECIFICALLY SET FORTH ABOVE, LEXICON MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, RELATING DIRECTLY OR INDIRECTLY TO ANY PRODUCTS MANUFACTURED OR SOLD BY LEXICON, WHETHER ORAL, WRITTEN, OR ARISING BY COURSE OF DEALING OR USAGE OF TRADE INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY MAY BE MODIFIED OR AMENDED ONLY BY A WRITTEN INSTRUMENT SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF LEXICON. WITHOUT AN EXPRESS, WRITTEN AUTHORIZATION FROM LEXICON, NO DISTRIBUTOR OR SUPPLIER OF LEXICON PRODUCTS HAS THE AUTHORITY TO MODIFY OR AMEND THIS LIMITED WARRANTY.

For warranty claims please contact LEXICON’s Customer Service Center headquartered in the United States at 800-586-5610 or e-mail warranty.servicing@lexiconlighting.com.